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Francis Suan
Technical Support · Integrations · Web Development
Available for technical problem solving and systems work

I turn complex systems into solutions people can actually use.

I work at the intersection of support, integrations, and development. I enjoy figuring out how systems behave, why they break, and how to make them work better.

Customer Support & Integrations
Web development background
Cross‑platform workflows (Windows, Ubuntu)

About & Work

How I think about technology and what I focus on today

How I work

I focus on clarity, reliability, and long‑term usability. Whether I am debugging an integration, writing documentation, or building a script, I want the result to be something that makes sense and lasts.

My approach is simple: understand the system, identify the friction, and build a solution that works.

What I do today

  • Support EDI and 3PL integrations that keep operations moving and data flowing between systems.
  • Troubleshoot multi‑system technical issues with clear root‑cause analysis and practical solutions.
  • Improve workflows for teams and end users to reduce friction and downtime.
  • Create documentation and training that make complex processes easier to understand and follow.
  • Build cross‑platform scripts and tools across Windows and Linux to automate repetitive work.

Background

From web development to integrations and support

Where I started

Before moving into integrations and support, I spent years designing and developing websites and web applications. I built everything from simple one‑page sites for small businesses to full custom systems.

I used WordPress and Joomla for clients who needed something easy to manage, and built custom solutions when businesses needed something more powerful or specific to their operations.

Systems I have built

  • Automation: task scheduling, email and notification features.
  • Field operations: GPS‑enabled functions for teams working on the move.
  • Business systems: custom administration backends and device service integrations.

Current Focus

What I am actively working on and thinking about

I like keeping this section current so the page reflects what I am actually working on right now.

Optimizing cross‑platform workflows (Windows, Ubuntu) Building tools for photo management and automation Improving documentation and training processes at work